Return Policy Considerations for RedWop

A. Return Window & Condition

• Accept unopened, sealed products only within 15–30 days of delivery.

• Seal integrity must be intact (no punctures, leaks).

B. Exceptions / Non‑Returnable Items

• Any opened or partially used containers—for safety and contamination risk.

• Custom or bulk orders if you offer them.

• Products past their manufacturing or expiration dates (check batch codes).

C. Faulty or Damaged Shipments

• Customers must notify you within 7 days of delivery, with photos.

• For valid claims, you can offer a full refund or replacement. Shipping costs on your side.

D. Technical Support & Exchanges

• Offer technical consultation before purchase to reduce returns.

• Allow exchanges (only for sealed packages) if customers choose a different product.

E. Return Shipping Responsibility

• Customer pays for non-faulty returns via traceable courier.

• RedWop covers shipping for damaged/faulty items.

F. Refund Timing & Original Payment

• Provide refunds within 7 business days of receiving a valid return.

• Notify customers once refunds are processed via original payment method.

G. Cancellation Cut-off

• Allow cancellations within 24 hours before dispatch. Once shipped, follow the return policy.